The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the date on which you acquire physical possession of the goods or on which a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us about it





Tel. +48 506 423 919

E-mail dido@didotuning.pl

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but it is not obligatory. On our website https://didotuning.com

you can also complete and send electronically the model withdrawal form or other unequivocal statement. If you exercise this option, we will immediately provide you with a confirmation of receipt of such a withdrawal on a durable medium (e.g. by e-mail).

To meet the withdrawal deadline, it is enough for you to send a message regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

If you withdraw from this contract, we will refund all payments received from you, with the exception of delivery costs - the exception is an incorrectly executed order resulting from (our error).

in any case, no later than 14 days from the day on which we received the returned goods

We will make such a refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

In the event of withdrawal from a partial contract , i.e. if you have withdrawn from the contract only with regard to the individual goods ordered, the delivery cost will not be reimbursed.

You must send the goods back to us at the following address:





Tel. +48 506 423 919

E-mail dido@didotuning.pl

without undue delay, and in any event not later than fourteen (14) days from the date on which you inform us of your withdrawal from this

(The exception to the return of the goods is when we agree other conditions together and you do not have to send back the products)

You will have to bear the direct cost of returning the goods, unless the goods were defective at the time of receipt, or were incorrectly packed due to our fault. In this case, please follow the instructions for returning the defective goods (see below).

You are only responsible for any diminished value of the goods resulting from handling them other than as necessary to establish the nature, characteristics and functionality of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal expires prematurely in contracts for the supply of digital content that is not delivered on a tangible medium, if the performance of the contract began with your prior express consent to commence the performance of the contract within the withdrawal period, and confirmation that this you lose the right to withdraw from the contract.

General information on returning goods

Damage and contamination of the goods should be avoided. Please return the goods in their original packaging with all accessories and all packaging components. Use a protective outer packaging if necessary. Use appropriate packaging to ensure adequate protection against damage in transit. After processing your return request, we will provide you with the package number and the courier company handling the return

Which should be sent to the e-mail address dido@didotuning.pl

Information on returns of goods from countries outside the European Union

In the case of returns from countries outside the European Union, you additionally bear the costs of any fees, in particular customs duties. The above-mentioned costs will be deducted from the payment already made and the resulting difference will be reimbursed by the original method of payment.

If you are outside the EU, keep your original export declaration (s) in case you decide to return the product.

Return of defective goods

Goods that were defective on arrival may be returned free of charge within the fourteen day cooling-off period. Open a support ticket for a given product to receive further instructions on how to process the email dido@didotuning.pl

Download: Withdrawal form: download